Customer Support & Dispute Resolution Statement

1. Customer Support Contact Information

• Email: cybersoftinfotechus@gmail.com
• Phone (Toll-Free): 1-844-298-1407
• Business Hours: 24/7
• Response Time: All support or complaint requests are acknowledged within 24 hours and fully addressed within 3–5 business days.

2. Complaint Handling Process

1. Initial Review – Complaints are logged and assigned a ticket number for tracking.
2. Resolution Attempt – A support agent works with the client via email, phone, or remote assistance.
3. Escalation – Unresolved issues are referred to a senior manager for review.
4. Final Resolution – Clients receive a written summary of the outcome, including corrections, refunds, or alternatives.

3. Dispute Resolution Commitment

Clients are encouraged to contact us directly before initiating any chargeback, PayPal/Stripe dispute, or legal claim. We prioritize communication and service adjustments. If a resolution cannot be reached, mediation or arbitration may be considered as a faster, cost-effective alternative to court proceedings.

4. Refund & Adjustment Options

Depending on the situation, possible solutions include:

• Full or partial refunds (per our Refund Policy).
• Service revisions, corrections, or extended support.
• Credits toward future services.

5. Chargeback Prevention

We maintain transparency to reduce billing disputes:

• Clear communication of billing and service terms before payment.
• Invoices and receipts for all transactions.
• Documented service communications for accountability.